Refund Policy

1. Overview

Solar Cloud offers a fair and transparent refund policy. We want you to be completely satisfied with your purchase. Please read the following policy carefully before making a purchase.

2. 48-Hour Money-Back Guarantee

New customers are eligible for a full refund within 48 hours of their first purchase, provided that:

• The service was purchased for the first time (not a renewal)
• The refund request is submitted within 48 hours of the initial payment
• The service has not been used to violate our Terms of Service
• No abusive resource usage has been detected on the account

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Renewal payments (only the first payment is eligible)
• Refund requests made after 48 hours of purchase
• Accounts terminated for Terms of Service violations
• Services that have been clearly and heavily used
• Partial month refunds for cancellations mid-cycle
• Downtime caused by DDoS attacks, hardware failures, or force majeure events outside our control

4. Service Credits

In cases where a full refund is not applicable, Solar Cloud may offer service credits to be applied toward future invoices. Credits are issued at our discretion and are non-transferable.

5. Downtime Credits

If we fail to meet our 99.9% uptime SLA due to issues on our end, you may be eligible for service credits proportional to the downtime experienced. Requests must be submitted within 7 days of the incident with supporting evidence.

6. How to Request a Refund

To request a refund, please follow these steps:

• Contact us via email at solarhostingss@gmail.com
• Include your account email, order number, and reason for the refund
• We will review and respond within 3 business days
• Approved refunds will be processed within 5–10 business days to your original payment method

7. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in immediate account suspension and potential ban from our services. We are happy to work with you to resolve any billing disputes directly.

8. Changes to This Policy

Solar Cloud reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

9. Contact

For any refund-related inquiries, please reach out to us at: solarhostingss@gmail.com