Privacy Policy

1. Introduction

Solar Cloud is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you use our services.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and password (encrypted) when you register.
• Billing Information: Payment details processed securely through our payment provider (Paymenter). We do not store full card numbers.
• Usage Data: Server resource usage (RAM, CPU, bandwidth) for billing and performance monitoring purposes.
• Log Data: IP addresses, browser type, pages visited, and timestamps for security and support purposes.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our hosting services
• Process payments and send billing notifications
• Send service-related communications (maintenance, updates, support)
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Billing records may be retained for up to 5 years to comply with financial regulations.

5. Data Security

We implement industry-standard security measures to protect your data, including SSL/TLS encryption for all data in transit, encrypted password storage (bcrypt), and access controls to limit who can view your data. However, no method of transmission over the internet is 100% secure.

6. Cookies

Our website uses minimal cookies to maintain your session and language preference. We do not use tracking cookies or advertising cookies. You can disable cookies in your browser settings, though this may affect site functionality.

7. Third-Party Services

We use the following third-party services which may process your data under their own privacy policies:

• Paymenter: Payment processing
• Pterodactyl: Server control panel

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Data portability (receive your data in a machine-readable format)

To exercise any of these rights, contact us at solarhostingss@gmail.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Continued use of our services after changes constitutes your acceptance of the updated policy.

10. Contact

For privacy-related questions or requests, please contact us at: solarhostingss@gmail.com